Industry
Contact Centers
Secure transcription, redaction, speaker verification and analytics for high-volume voice channels.
Challenges
What we typically see.
Every deployment is different, but customers in contact centers often need speech and language technology that operates under specific regulatory, security and infrastructure constraints.
Applications
Common use cases.
- Batch and streaming call transcription
- PII and protected-data redaction
- Speaker verification for authentication
- Speech intelligence for quality and coaching
Recommended products
Where to start.
Speech Recognition & Transcription
Turn spoken language into accurate, usable text with models adapted to specialized environments and terminology.
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Voice Intelligence
Protect sensitive information, authenticate speakers, and analyze characteristics contained in voice.
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Voice User Interfaces
Build natural spoken interactions for applications, devices, portals, equipment and support systems.
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Deployment & Security
Runs inside your environment.
For contact centers deployments, Cobalt is typically installed on-premise or in a private cloud so that audio and transcripts stay inside the organization.